There is an issue with the latest version of Windows and how it work with MIO CYCLO products. I assume it equally affects MAGELLAN users too.
You need to open CYCLOAGENT and upgrade to v220.127.116.11 – or later.
Attach your cyclo unit.
If there is an upgrade tot he firmware; do the upgrade.
If there is no connection available (this is the bug) then you need to perform the exact same firmware update on a PC with an older windows version.
—————— Original Info Below —————————————
Windows 10 Creators Update (V1703) connection issue
Dear Mio Cyclo User,
Please be advised that there is a connection issue between our Cyclo devices and the new Windows 10 Creators 1703 update, meaning that your Cyclo device will not be recognised. If you are considering upgrading to the new Windows Creators update, please update your Cyclo first to avoid any connection issues.
The Cyclo update will be offered via CycloAgent (18.104.22.168) and will include:
OS image fix for Windows 10 Creators
New ‘Map Management’ feature for storage space management
This update can only be installed if you have not yet upgraded your PC to Windows 10 Creators version 1703, or if you have rolled back. Alternatively, please access another PC which isn’t running Windows 10 Creators 1703 to install the update.
Update installation instructions:
Connect your device to a PC and open Cyclo Agent.
Accept any updates offered.
If you see the message ‘insufficient memory’, press ‘OK’ and go to the ‘Map
Select countries to remove from your device which aren’t in use to free up space
for the update.