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GarminPocalypse: Garmin Outage
As of 25 July Garmin has just issued a ‘FAQ’ and shed some more light on their current malaise. The full text is somewhat limited in the scope of the explanation but it does seem to clarify some of the assumptions and rumours. I’ve posted the full text, below, here’s my take out first.
Garmin has confirmed that pretty much everything is DOWN with the exception of some inReach functionality. Stating the obvious they are trying to fix it ASAP. They are also claiming that customer data is not affected, I guess they have to do that as to admit that would release the wrath of many customers and confirm that some fines could be coming Garmin’s way in the future. It will all be clarified at some point.
A good-case scenario for sports users of Garmin devices would be that it was just the Taiwanese aviation business that was affected and that everything else was closed down as a precaution.
Garmin FAQ – In Full
Garmin is currently experiencing an outage that affects Garmin services including Garmin Connect and Garmin Pilot. As a result of the outage, some features and services across these platforms are unavailable to customers. Additionally, our product support call centers are affected by the outage and as a result, we are currently unable to receive any calls, emails or online chats.
We are working to restore our systems as quickly as possible and apologize for the inconvenience. Additional updates will be provided as they become available.
FREQUENTLY ASKED QUESTIONS
Was any Garmin Connect customer data lost during the outage?
Although Garmin Connect is not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device.
I’m an inReach customer. Can I still use SOS and messaging during the outage?
inReach SOS and messaging remain fully functional and are not impacted by the outage. This includes the MapShare website and email reply page. The status for inReach can be found here.
I have a new Garmin product. When will I be able to pair it with Garmin Connect?
We are working as quickly as possible to restore Garmin Connect functionality. The status of Garmin Connect can be found here.
Was my data impacted as a result of the outage?
Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.
— Ends —
The Story as it unfolded
- Ransomware rumoured as major outage becomes clear
- Vaguely interesting stat show complete lack of data from Garmin Connect going to STRAVA
- TrainingPeaks sensibly recommends a password change in certain circumstances
- Possible evidence of the hack and ransom demand (only one source)
- Partial restart underway
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