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Spartan Sport WHR touchscreen/backlight behaviour
#1
So I now find myself in possession of a Spartan Sport WHR. (Insanely too-good-to-resist Black Friday deal on amazon.it.)

The manual leads me to expect the touchscreen to respond when you, well, touch it. In practice, however, it doesn't do so unless you first press a button. Is this the way it's supposed to behave?

The backlight is a slight issue so far. When set to "toggle" it's supposed to respond to a two-finger tap but generally fails to do so -- and CONSISTENTLY failed to do so during my first and so far only test run. When set to "automatic" the duration is very short.

Is the two-finger backlight toggle disabled during activities or am I seeing an issue that shouldn't be there?
Is there a way to change the backlight duration in automatic mode?
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#2
On the Suunto 9 there is an additional setting called "Standby" which means that after one Minute the touch mode is disabled and you NEED a button to activate it again. BUT: this seems to be broken, my watch is NOT on standby and is also goining into this mode after one minute. So maybe ab bug...
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#3
(11-27-2018, 05:43 AM)Joe Wrote: On the Suunto 9 there is an additional setting called "Standby" which means that after one Minute the touch mode is disabled and you NEED a button to activate it again. BUT: this seems to be broken, my watch is NOT on standby and is also goining into this mode after one minute. So maybe ab bug...

Interesting, thanks. Mine does NOT have a standby function to enable or disable, but appears to be behaving in the same way. Since there's nothing in the manual about this, perhaps it's a bug that got into the latest firmware update.

Is there a way to contact Suunto and report issues?
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#4
(11-27-2018, 11:32 AM)RiphRaph Wrote:
(11-27-2018, 05:43 AM)Joe Wrote: On the Suunto 9 there is an additional setting called "Standby" which means that after one Minute the touch mode is disabled and you NEED a button to activate it again. BUT: this seems to be broken, my watch is NOT on standby and is also goining into this mode after one minute. So maybe ab bug...

Interesting, thanks. Mine does NOT have a standby function to enable or disable, but appears to be behaving in the same way. Since there's nothing in the manual about this, perhaps it's a bug that got into the latest firmware update.

Is there a way to contact Suunto and report issues?

I'm searching for a Suunto contact as well ( https://the5krunner.com/forum/showthread.php?tid=63 )
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#5
(11-27-2018, 12:51 PM)Joe Wrote:
(11-27-2018, 11:32 AM)RiphRaph Wrote:
(11-27-2018, 05:43 AM)Joe Wrote: On the Suunto 9 there is an additional setting called "Standby" which means that after one Minute the touch mode is disabled and you NEED a button to activate it again. BUT: this seems to be broken, my watch is NOT on standby and is also goining into this mode after one minute. So maybe ab bug...

Interesting, thanks. Mine does NOT have a standby function to enable or disable, but appears to be behaving in the same way. Since there's nothing in the manual about this, perhaps it's a bug that got into the latest firmware update.

Is there a way to contact Suunto and report issues?

I'm searching for a Suunto contact as well ( https://the5krunner.com/forum/showthread.php?tid=63 )


?

https://www.suunto.com/en-us/Support/customer-support/
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#6
(11-27-2018, 12:51 PM)Joe Wrote:
(11-27-2018, 11:32 AM)RiphRaph Wrote: Is there a way to contact Suunto and report issues?

I'm searching for a Suunto contact as well ( https://the5krunner.com/forum/showthread.php?tid=63 )

Answering my own question, turns out there's a contact form here:
https://www.suunto.com/en-gb/Support/

And there seems to be a selection of telephone support numbers for various countries too:
https://www.suunto.com/en-gb/Support/customer-support/

I haven't tried any of them yet, but it's a start.
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#7
(11-27-2018, 02:52 PM)RiphRaph Wrote:
(11-27-2018, 12:51 PM)Joe Wrote:
(11-27-2018, 11:32 AM)RiphRaph Wrote: Is there a way to contact Suunto and report issues?

I'm searching for a Suunto contact as well ( https://the5krunner.com/forum/showthread.php?tid=63 )

Answering my own question, turns out there's a contact form here:
https://www.suunto.com/en-gb/Support/

And there seems to be a selection of telephone support numbers for various countries too:
https://www.suunto.com/en-gb/Support/customer-support/

I haven't tried any of them yet, but it's a start.

support-de@suunto.com seems to work, even if you write in english. Maybe support@suunto.com is some international contact. I'll try this...
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#8
(11-27-2018, 04:31 PM)Joe Wrote: support-de@suunto.com seems to work, even if you write in english. Maybe support@suunto.com is some international contact. I'll try this...

I rang the support hotline for my country earlier today and described the touchscreen/backlight issue. I gather that the touchscreen really shouldn't be locking up after a minute of no activity, and they said they'd find out whether it's a known bug and get back to me by email tomorrow.
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#9
Just had an email reply after my phone inquiry.

Turns out it's a feature, not a bug. Confused 

I think that the person who wrote the email is not a native speaker of the language she was writing, because the grammar is faulty enough that I'm not 100% sure I understand everything she said, but the gist seems to be that the inactive touchscreen is part of their "low energy consumption algorithm". It was designed to conserve battery and can't be manually deactivated (at least on the Spartan Sport).

OK, fair enough. I do, however question the efficiency of a power saving strategy that means the backlight will stay ON if the touchscreen locks before you can two-finger-tap it off again. For that matter, the whole two-finger-tapping lark seems a bit pointless if you can only use it within one minute (or whatever the time limit is) of pressing a button! So the takeaway for me is to set the backlight behaviour to "automatic" and leave it there.
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