COROS Launch Repair and Exchange Program
Sports tech challenger brand COROS has introduced a new repair and exchange program in the United States and Europe, with the UK set to follow.
The program targets owners of COROS PACE 3, PACE Pro, APEX 2, APEX 2 Pro, VERTIX 2S, and DURA models. Customers can submit an online replacement/repair request, receive a prepaid return label, and select a refurbished replacement device.
Repair fees range from $59 to $89 for battery replacements and $79 to $119 for screen, dial, or button repairs, which cover issues such as cracks, scratches, and backlight malfunctions. Refurbished devices come with a one-year warranty.
Program Details
Eligible Devices
- PACE 3
- PACE Pro
- APEX 2
- APEX 2 Pro
- VERTIX 2S
- DURA
Repair Fees
| Product | Battery | Screen/Dial/Button |
|---|---|---|
| PACE 3 | $59 | $79 |
| PACE Pro | $59 | $89 |
| APEX 2 | $69 | $99 |
| APEX 2 Pro | $69 | $99 |
| VERTIX 2S | $89 | $119 |
| DURA | $69 | $99 |
Process
- Submit Request: Initiate the process online at coros.com.
- Receive Return Label: Get a prepaid label and credit for your device via automated email.
- Select Replacement: Choose a refurbished device and pay the repair fee.
- Return Device: Ship the faulty device to COROS.
- Receive Replacement: A refurbished device is shipped upon receipt of the return.
Supported Regions
- United States (collection in Irvine, California)
- Europe
- UK (coming soon)
Summary
Kudos to COROS for this move.
It’s clear that you won’t get your original device repaired and returned—instead, you’ll receive someone else’s refurbished unit. That’s actually a great approach, as it means faster turnaround, and your old device will eventually be repaired and sent to someone else. Seems pretty eco-friendly to me, and I wish companies like Apple and Garmin offered battery replacements at these prices.
Since you’re getting a different device back, the company’s claim that refurbished units are returned in “like new” condition seems plausible. There’s probably a bit of marketing spin in the claim that local repairs aren’t viable due to quality issues—the reality is more likely that there just isn’t enough demand for a large-scale service. It’s simply cheaper to handle everything in China.
That said, the company’s commitment to providing software updates for over five years is a big plus and should help extend the overall lifespan of your watch.
Last Updated on 3 October 2026 by the5krunner
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tfk is the founder and author of the5krunner, an independent endurance sports technology publication. With 20 years of hands-on testing of GPS watches and wearables, and competing in triathlons at an international age-group level, tfk provides in-depth expert analysis of fitness technology for serious athletes and endurance sport competitors. See the gear tfk uses. ID
Nice, a when you see that they bring new features to their watches as long as the hardware can take it. So you really can use a watch multiple years…..(i am looking at you Garmin).