Garmin Services Down in Global AWS Outage: Pay, Connect IQ, Syncing Affected

Widespread Digital Disruptions Hit Snapchat, Duolingo, and More

On October 20, 2025, a major AWS outage disrupted digital services worldwide, impacting Garmin, Snapchat, Duolingo, Fortnite, Canva, Halifax Bank, Lloyds Bank, and others. The issue stems from AWS DynamoDB API errors caused initially by DNS resolution failures in the us-east-1 region before spreading globally. DownDeter reports that almost 500 companies are impacted.

What’s Happening?

Amazon Web Services (AWS), a critical global IT platform, powers many companies’ services. A DNS issue in the us-east-1 region (US East Coast) has caused cascading failures, disrupting Garmin Pay, Connect IQ, and third-party syncing. DNS links domain names (e.g., garmin.com) to IP addresses, and its failure has crippled dependent systems.

Garmin Impact

Garmin’s outage dashboard confirms disruptions to:

• Garmin Pay
• Connect IQ
• Third-party platform syncing

Will My Data Be Lost?

It is unlikely for Garmin Pay transaction history. Connect IQ apps (e.g., workout data fields) remain unaffected.

Third-party sync issues may persist and prove hard to fix.

What Should I Do?

Pause affected services for a few hours to allow restoration. Amazon reports identifying the root cause; updates expected soon.

Unofficial tip: Avoid opening Garmin Connect app to prevent syncing that could risk data loss or complicate recovery

Update:

11 am – “We are seeing significant signs of recovery,  Most requests should now be succeeding.” (Amazon)

Source: AWS outage reports, Garmin dashboard, DownDetector.

Last Updated on 30 January 2026 by the5krunner

the5krunner

tfk is the founder and author of the5krunner, an independent endurance sports technology publication. With 20 years of hands-on testing of GPS watches and wearables, and competing in triathlons at an international age-group level, tfk provides in-depth expert analysis of fitness technology for serious athletes and endurance sport competitors.