Fitbit Down

To celebrate the acquisition by Google, attendees at the Wednesday Fitbit breakfast party seem to have forgotten to turn on some key elements of the service. Consequently, hundreds of users are reporting outages on downdetector and I’ve confirmed my app is not working either. We don’t know the cause yet. Let’s hope it’s not a repeat of 2020’s Garminpocalypse, when Garmin was held to ransom for just over a week.

When?

The problem seemed to start at midday UK time or just as you’re getting to work in the USA. As of now, 6 hours later, there still seems to be a problem

What is affected?

Several key elements are not working including the iOS app and today’s crash might be linked to outages on the web dashboard earlier in the week.

What should I do?

For now, you will be fine to keep on logging your activities on your device. Just forget about the app until tomorrow and I will keep this updated as we get more helpful news and advice from Fitbit.

This is more than a temporary glitch. If the issue is technical then Fitbit will hopefully have the tested processes in place to quickly recover. If it is any form of hack then the problem could endure for several days.